You must plan for post go-live even before you start a project.
Here’s why:
You’ll face the following risks if you start thinking of post go-live when the go-live is approaching:
- There isn’t enough time to prepare.
- Budget is not available or too low.
- You can’t provide end-to-end support to the user.
Here are 5 things you need to consider for a smooth post go-live:
1. Define your support channels.
2. Have a team in place to handle it.
3. Make sure you have a budget for it.
4. Prepare for the frequently asked questions, not only from the system perspective but also from process, data, and training perspective.
5. Consider using a digital adoption solution to help the users use your solution.