Scale

Are you ready to scale your digital adoption initiative with WalkMe © beyond the initial implementation? We offer end to end support services, from ad hoc support to fully managed services. Leverage our proven playbook to scale your digital adoption initiative across platforms and build a true WalkMe © / DAP Center of Excellence (CoE) and unlock your enterprise value.

WalkMe © Support:

1. Ad hoc support
2. Either on time and material basis or in pre-paid packages
3. Leverage our support portal for full transparency on all requests

Expert Enablement:

1. Ongoing enablement and coaching services for a higher degree of internal empowerment
2. Innovative customer trainee model, hired and trained by DGTL Ventures and seconded to our customers

Continuous Adoption & Managed Services:

1. Pro-active support and error handling
2. Joint Content Calendar Planning
3. Monthly Insights & Analytics Review to drive content improvements, increase engagement and maximize your ROI

Operations & Center of Excellence (COE) Advisory

1. Assess: Maturity & As-Is Assessment, SWOT Analysis, Stakeholder Analysis & Mapping, Business Strategy & Value Alignment
2. Establish: Stakeholder & Communication Management, Prioritization & Roadmap Strategy, Governance Model & RACI, Business Case & Value Framework, Content Delivery & Maintenance Framework, Project Methodology and Knowledge Management
3. Scale: DAP Marketing, Project Delivery & Execution, Request Management, Insights & Analytics Reviews, Continuous Value Measurement, Business Case & Budget Management